Terms & Conditions
Read our terms below to learn more about your rights and responsibilities as a user.
Effective date: 1st of September, 2025
GetTutorHub Legal Policies
Welcome to GetTutorHub (“we”, “our”, “us”). By using our website and tutoring services (“Services”), you (“Student”, “Parent/Guardian”, or “User”) agree to these Terms and Conditions (“Terms”). Please read them carefully before booking.
Email: info@gettutorhub.com
Address: United Kingdom
1
Our Services
- GetTutorHub provides online and/or in-person tutoring through our team of approved tutors.
- Tutors are selected and managed directly by GetTutorHub.
- We set the rates for tutoring sessions; tutors do not set or change their own rates.
2
Eligibility
- Students under 18 must have a parent or guardian register and book on their behalf.
- By using our services, you confirm that the information you provide is true and accurate.
3
Bookings & Payments
- All tutoring sessions must be booked and paid for through GetTutorHub.
- Session rates are determined by GetTutorHub and displayed on our website.
- Payment must be made in advance of each session (or block of sessions, if applicable).
- Late or missed payments may result in suspension of services.
4
Cancellations & Refunds
- Student cancellations: Sessions cancelled with at least 24 hours notice may be rescheduled or refunded. Sessions cancelled with less notice may be charged in full. - Tutor cancellations: If a tutor is unavailable, we will arrange an alternative tutor or reschedule the session at no extra cost. - Refund requests will be handled on a case-by-case basis.
5
Code of Conduct
All users agree to: - Treat tutors and staff with respect.
- Ensure a safe, quiet, and appropriate learning environment for sessions.
- Not record, distribute, or misuse tutoring materials without permission.
6
Safeguarding
- All GetTutorHub tutors are vetted in line with safeguarding requirements (e.g., DBS checks in the UK).
- Parents/Guardians remain responsible for the welfare of minors during online and in-person sessions.
7
Intellectual Property
- Any resources or materials provided by GetTutorHub tutors remain our intellectual property. - You may use these materials for personal learning only and not share, resell, or redistribute them.
8
Limitation of Liability
- GetTutorHub is not responsible for specific academic outcomes, exam results, or performance improvements. - While we strive to deliver high-quality tutoring, learning outcomes depend on student engagement, attendance, and effort. - Our liability for any claim is limited to the total amount paid for the session(s) in question.
9
Termination
- We reserve the right to suspend or terminate tutoring services where terms are breached (e.g., abusive behaviour, non-payment).
- Users may stop using our services at any time by notifying us in writing.
10
Privacy
- We collect and process personal information in accordance with our Privacy Policy.
- By using our services, you consent to this processing.
11
Amendments
- We may update these Terms from time to time.
- Continued use of GetTutorHub after updates constitutes acceptance of the revised Terms.
12
Governing Law
- These Terms are governed by the laws of England.
- Disputes will be subject to the courts of England.
13
Contact
For questions or concerns, please contact us:
📧 info@gettutorhub.com
📍 England
GetTutorHub takes the privacy of its users very seriously. For our current Privacy Policy, please click here.
Changes about terms
If we change our terms of use we will post those changes on this page. Registered users will be sent an email that outlines changes made to the terms of use.
Questions? Please email us at info@gettutorhub.com